KUALA LUMPUR: AirAsia Bhd will be suspending its three times weekly flights from Kuala Lumpur to Goa, with effect from June 7 under its route ravamp plan.
The low-cost carrier said on Tuesday that guests affected by the suspension of this route would be given options to help ease any inconvenience that might occur.
“They will be notified directly via their registered member email account, as well as via an SMS notification,” it said.
AirAsia advised its passengers to keep their email addresses and mobile numbers with their country code prefix updated in their AirAsia member profiles so it could reach them to assist them.
AirAsia head of commercial, Spencer Lee said the low-cost carrier had taken “very careful considerations for every new route”.
“However this suspension is due to our route rationalisation exercise. Despite this route adjustment, we remain committed to the Indian market and look forward to return to Goa in the future.”
AirAsia said affected guests for this route suspension could either move their flight to an earlier date before the suspension, subject to availability, or a full credit shell with 180 days vailidity or a full refund.