AirAsia Zest Flight Advisory effective 17 June 2015 – onwards, Cebu-Kota Kinabalu-Cebu

Dear Valued Guest,

We have always taken great care when implementing any flight changes that may inconvenience you, our valued guest. However, due to commercial considerations, we have taken the decision to suspend flights between Cebu and Kota Kinabalu effective 17 June 2015.

We sincerely apologize for the inconvenience this cancellation has caused you and we would like to offer the following options:

1.              1. One-time re-booking to an earlier flight of the same route at no extra cost and subject to availability

  1. One-time re-booking to flights of the same destination via Cebu – Manila (NAIA Terminal 3) – Kota Kinabalu or vice versa at no extra cost and subject to availability and within 30 days from original date of departure.

Sample:

Flight /Route

Flight Number/Frequency

Departure/Arrival

CEB-MNL

Z2-770 20Jul2015

2340H-0100H +1

MNL-BKI

Z2-501 21Jul2015

0905H-1105H

BKI-MNL

Z2-502 21Jul2015

1130H-1340H

MNL-CEB

Z2-767 21Jul2015

1815H-1940H

  1. Conversion of the value of the total fare to an online credit shell with a validity period of 180 days. Credit shell may be used to purchase seats and products at www.airasia.com.
  2. Full refund

 

If your flight is departing 30 days from 17 June 2015, our customer care representative will be contacting you in the next few days to assist you or you may call us at +632.7422742, open daily from Monday to Sunday from 7:00AM to 10:00PM (GMT+8) or use the LiveChat function inwww.airasia.com for 24/7 connectivity with our customer service agents.

For those with flights departing more than 30 days from 17 June 2015, we encourage you to connect through http://www.airasia.com/my/en/e-form.page.

We thank you in advance for your kind understanding and continued support.

Sincerely,

Airasia Zest