Air Asia is Moving

大件事!亞洲航空有新屋企!

5月9號我哋搬屋啦!亞洲航空即將告別「娘家」吉隆坡LCC、將基地遷往全新落成的吉隆坡第二國際機場(KLIA 2)!所有進出吉隆坡的亞航和亞航X航班,由當日起都會使用KLIA 2,如果你買咗5月9號之後去吉隆坡、或者由吉隆坡轉機嘅飛,記得記得要重新做交通安排,有親戚朋友接機的話,都要同佢哋講一聲!同時,有數班5月8號飛抵吉隆坡的亞航航班已經率先採用KLIA 2。我們雖然會事先通知受影響乘客,不過仍然強烈建議所有已買飛的朋友,要隨時update你們的亞航會員戶口資料,以免錯過最新通知。關於搬基地一事如果你需要進一步查詢,可以:

1.使用Ask AirAsia(www.airasia.com/ask)向我們查詢

2.到www.airasia.com/my/en/e-form.page填寫e-Form

3.以亞洲航空會員戶口登入Ask AirAsia,會有專人在線解答

細屋搬大屋,我有必要提早到KLIA 2 check-in嗎?由5月9號起,所有在KLIA 2起飛的亞航和亞航X班機的check-in櫃位都會在起飛前3小時開始提供服務、起飛前1小時則停止服務。但由櫃位至登機閘口總有長短不一的距離,我們還是建議你比「建議check-in時間」更早到機場辦登機手續,預留更充足時間辦過關手續和前往登機閘口。KLIA 2對外交通:來往KLIA 2的交通網絡非常方便,你當然可以選擇最快捷的ERL機場快線或的士,也可以透過AirAsia.com預訂於KLIA 2一樓大堂外上車的SkyBus機場巴士。所有往返KLIA 2的方法,都可以在www.klia2.info/transportation找到。如果你的車事前已停泊在LCC的停車場,當局會在5月1日至15日提供免費接駁巴士來往KLIA 2和LCC,有需要乘坐的旅客,可在KLIA 2一樓大堂外的巴士站上車。更多關於這次喬遷之喜的資料,請瀏覽我們的常見問題網頁:http://bit.ly/1ihiXJV

Air Asia

[IMPORTANT NOTICE] We are moving! Our home in LCC Terminal, Kuala Lumpur will soon be moved to Kuala Lumpur International Airport 2 (klia2) beginning 9 May 2014! All AirAsia and AirAsia X flights to/from Kuala Lumpur from 9 May 2014 onwards will be departing and landing at the new klia2 terminals. We urge all guests to make necessary arrangements to your transportation and meeting points accordingly.

Several flights arriving in KL on 8 May will also be moved to klia2, and guests affected will be informed earlier prior to the move. We strongly encourage all guests to keep their AirAsia member profile updated so we are able to update you accordingly. Should you require further assistance, please contact us via:
1. Ask AirAsia via www.airasia.com/ask
2. Online form at http://www.airasia.com/my/en/e-form.page
3. Live Chat (available via Ask AirAsia after login using the AirAsia member ID)

How early should you arrive? All AirAsia and AirAsia X baggage-drop counters will open three (3) hours before the scheduled departure time, and will close one (1) hour before departure time effective 9th May 2014 onwards at klia2. We would like to advise all our guests to arrive ahead of the recommended check-in time to ensure ample time to move from check-in counters to your designated departure gates.

Transportation: There will be a variety of transportation choices in and out of klia2, including buses, ERL (Express Rail Transit) and taxis. You will still be able to utilize your SkyBus booking made via AirAsia.com at klia2, departing at Level 1 @ klia2. You can check out the list of transportation options from/to klia2 @ http://www.klia2.info/transportation. If your car is parked at LCC Terminal upon arrival at klia2, FREE shuttles are provided between LCCT and klia2 every 15-20 minutes for your convenience from 1st May – 15th May 2014. Guests are able to board the bus at Level 1 @ klia2.

For more information on your flights to/from klia2, do refer to our FAQ @ http://bit.ly/1ihiXJV

Air Asia