The World’s Top Airlines

The results shown below show the final Global Airline Rankings in the 2013 World Airline Awards.

2013 2012
1 Emirates 8
2 Qatar Airways 1
3 Singapore Airlines 3
4 ANA All Nippon Airways 5
5 Asiana Airlines 2
6 Cathay Pacific Airways 4
7 Etihad Airways 6
8 Garuda Indonesia 11
9 Turkish Airlines 7
10 Qantas Airways 15
11 Lufthansa 14
12 EVA Air 13
13 Virgin Australia 12
14 Malaysia Airlines 10
15 Thai Airways 9
16 Swiss Int’l Air Lines 15
17 Korean Air 16
18 Air New Zealand 17
19 Hainan Airlines 20
20 Air Canada 19
21 South African Airways 25
22 Oman Air 23
23 Dragonair 21
24 AirAsiaz 22
25 Japan Airlines 35
26 Jetstar Airways 30
27 British Airways 28
28 China Southern Airlines 29
29 Virgin America 26
30 Aegean Airlines 24
31 Bangkok Airways 27
32 AirAsiaX 40
33 Austrian 39
34 Finnair 31
35 SilkAir 36
36 LAN Airlines 38
37 KLM 34
38 Virgin Atlantic 50
39 TAM Airlines 32
40 Air France 48
41 Hong Kong Airlines 45
42 Air Astana 53
43 Indigo 55
44 Norwegian 74
45 Delta Air Lines 57
46 jetBlue Airways 52
47 Brussels Airlines 63
48 Jetstar Asia 46
49 easyJet 41
50 China Airlines 33
51 Air China 37
52 Jet Airways 58
53 Vietnam Airlines 47
54 SAS Scandinavian 68
55 Copa Airlines 61
56 Air Seychelles 133
57 United Airlines 64
58 TACA 42
59 Air Berlin 65
60 Shenzhen Airlines 89
61 Aeroflot 85
62 Alaska Airlines 49
63 WestJet 43
64 Avianca 56
65 Transaero Airlines 72
66 China Eastern Airlines 44
67 Azul 54
68 SriLankan Airlines 70
69 Azerbaijan Airlines —
70 Alitalia 83
71 Scoot —
72 Air Mauritius 71
73 Icelandair 88
74 Southwest Airlines 51
75 Aer Lingus 97
76 Kulula 66
77 TAP Portugal 67
78 Air Nostrum (Iberia Regional) 62
79 Hawaiian Airlines 80
80 Thomson Airways 104
81 American Airlines 84
82 Tianjin Airlines 92
83 SpiceJet 81
84 American Eagle Airlines 60
85 Ethiopian Airlines 114
86 Air Transat 76
87 Tiger Airways (Singapore) 86
88 Porter Airlines 90
89 Peach —
90 Philippine Airlines 102
91 Germanwings 112
92 Iberia 109
93 Kenya Airways 78
94 S7 Airlines 143
95 Air Pacific (Fiji Airways) 96
96 Gulf Air 82
97 US Airways 126
98 NIKI 75
99 Vueling Airlines 115
100 Royal Jordanian Airlines 94
World Airline Awards
The World Airline Awards are a primary benchmarking tool for Passenger Satisfaction levels of airlines throughout the world, delivering a unique survey format based on analysis of business and leisure travellers, across all cabin travel types (First Class, Business Class, Premium Economy Class and Economy class passengers).

Air travellers completed an online survey questionnaire about their experience with airlines on the ground and onboard, during a 10-month period. The survey measures passenger satisfaction across more than 40 key performance indicators of airline front-line product and service – including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, inflight entertainment and staff service. The Survey covered over 200 airlines, from the largest international airlines to smaller domestic carriers.
The World Airline Awards