Don’t worry, if your plane arrives early or late, as you may use the same ticket at no extra cost to travel on the next available bus, up to 60 minutes either side of your booked time. Please note we cannot always guarantee there will be spare seats, especially at busy times since passengers travelling on their booked service have their seats reserved and will be boarded first.
For passengers travelling to the airport from London, we strongly recommend travelling on the service for which you are booked, as it is not always possible to transfer to an alternative service.
If you are outside of the above 60 minute policy, a new ticket(s) would need to be purchased and will be charged at the current ticket desk fares.