Australian Frustrated by AirAsia

Last year I paid in full for four tickets aboard an AirAsia flight from the Gold Coast to Paris via Kuala Lumpur on September, 2012. In January, AirAsia announced it was terminating its KL-Paris service from March 30 and would send passengers with bookings for flights after the cancellation date an email outlining options, including a full refund. I am still waiting. Call-centre operators are not able to direct my call to anyone in authority and all emails to date are answered by an auto-response. I remain hopeful of being reimbursed.

– John Nicholson

SMH