航空业内人士称票务系统有漏洞

齐鲁晚报

本报11月8日讯(记者陈莹)8日本报C02-03版报道了市民接到“航班取消”的短信,结果被骗走23506元一事。一位前不久刚从机票代购点离职的秦女士当天拨打本报热线称:“你们报道里提的航班票务系统,我也认为不能排除(有泄露信息的)嫌疑。”

“其实以前有人问过我,通过一个身份证号能不能查到乘客的航程信息。”秦女士说,甭管是亲戚还是朋友,也甭管要查的是哪位旅客,她都一概回复:不能,“这其实是职业保密的要求,而事实上是可以从票务系统查到的。”

对于秦女士的说法,记者向一位从事航空工作的人士求证。该人士称,内部人士偷偷实施应该是可以的。

无论是离职的秦女士,还是业内人士的说法,都直指航班票务系统的安全性,而制衡它的仅仅是职业操守。

在接受采访过程中,秦女士更无意间透露了一种信息泄露的可能:只要确定某一航班号,就可以查询到整个航班的乘客信息。

“不然飞机真的有问题,航空公司如何通知乘客退票?”秦女士说。

8日下午,记者再次与山东航空公司取得联系。一名工作人员称,案件正在侦破中,他们不方便给予回答,但会持续在其官方微博中将事态的进展进行公布。

该工作人员同时称,如今波及的公司不仅仅是山东航空、中国国际航空公司、中国南方航空公司等公司,一些数据已经在“民航资源网”上有公布。

记者随后在民航资源网上看到:据不完全统计,10月初到11月6日,已有多近百位网友通过微博公布了他们的遭遇“航班取消”诈骗短信的经历,涉及的航空公司持续增加,包括国航、东航、南航、深航、山航、川航、祥鹏航空。其中东航10次、南航30次、深航8次、山航9次、国航5次、川航1次、祥鹏航空1次,网友未透露所乘航空公司的有26次;涉及的订票渠道:航空公司官方热线2次、航空公司官网21次、去哪儿网10次、携程网1次,网友未透露订票渠道的有48次。

在其首页上的问题调查统计投票中,36.5%的用户投票给“订票系统垄断,系统漏洞影响范围广”;21.9%投票给“业内监管不严”和“航班变更通知渠道不明确”;19.5%投票给“短信通道管理不规范”。

(陈莹)

乘客双位数增长 亚航承载率76%

(吉隆坡9日讯)亚洲航空(AIRASIA,5099,主板贸服股)第三季营运数据持稳,集团总承载率达76%,较2012年第三季的78%来得低。

亚航乘客量继续录得双位数增幅,第三季按年增加27%,至约1061万人次;而总容量按年增加29%。

相比去年第三季,亚航今年第三季接获额外32架飞机,所以截至今年9月杪,集团机队达到137架。

针对各别国家的亚航表现,大马亚航第三季承载率报77%、印尼亚航承载率为75%、菲律宾亚航承载率仅59%,而泰国亚航表现最优异,承载率高达83%。

菲律宾亚航正与飞龙航空(Zest Airways)整合,重新推出亚航飞龙(AirAsia Zest),承载量虽然是集团中最低,但乘客量按年暴涨525%,达到73万人。

亚航X承载率80%

另一方面,亚航X(AAX,5238,主板贸服股)取得不俗的承载量,每公里乘客营业额(RPK)达42亿,与去年同期相比,乃是30%的增长。

获得改善的表现主要归功于较高的每公里可载客座位(ASK),达51亿;承载率也超过80%。

亚航X在第三季所载送的乘客人数为80万人,与去年次季相比,乃按年上扬32%。

其中,北亚和澳洲航线是主要的增长动力。

期间,A330-300的空中巴士也从9架,增至14架。另外,该公司在该季也推出了两条新航线,分别是韩国釜山及马尔代夫,将其航线网络扩大至9个国家,共17个地点。

Preah Vihear: A tense wait and a school in the firing line

As Thailand and Cambodia await Monday’s ICJ ruling on the disputed Preah Vihear temple, Tom Metcalfe visited some villages on the Thai side of the border this week and found that, for the locals at least, peace is the priority…

BAN PHUM SAROL school in eastern Thailand has an unusual display of pieces of broken metal in the foyer. At first glance they look a bit like machine parts and water pipes. But a closer look reveals what they are: melted and twisted fragments of shrapnel, the fins from mortar bombs, and the casings of rockets fired from Katyusha launchers.

In 2011, this primary school a few kilometers north of the disputed Preah Vihear temple was on the front line of an escalating border conflict between Thai and Cambodian troops that claimed dozens of lives.

Not your average school display. Ajarn (teacher) Patchanee Yentijitsommanut of Ban Phum Sarol primary school with the display of shrapnel and rocket casings collected from the playground after the 2011 fighting around Preah Vihear. Pic: Tom Metcalfe.

The first warning came when a mortar round struck the playground in the late afternoon. Fortunately the children had already gone home, although some teachers were still at work. Over the next few hours, the school, nearby homes, and streets of the village came under heavier fire from Cambodian artillery.

A nearby high school was hard hit, with one school building completely destroyed. Some homes were set alight, several villagers were injured, and one man was killed as he tried to get his family to safety.

Today the bomb craters have been filled in, and the primary school has a grassy playground again. But the school display of spent weapons testifies to the dangers of life near the disputed border.

Like many villagers, schoolteacher Patchanee Yenjitsommanut fears that fighting could soon break out once again in the wake of Monday’s ruling. “I think there’s about an 80 percent chance that the village could be attacked,” she says.

Ajarn Patchanee has taught at the school for 20 years, and she’s lived through more than one outbreak of fighting near Preah Vihear. She says she’s sometimes thought of returning to her home town near Bangkok, but duty keeps her in the border village: “I wouldn’t go. I’m too worried about the children.”

Tensions along the border have risen ahead of the International Court of Justice ruling, due from The Hague on Monday, over the sovereignty of a Thai-occupied patch of land beside the Preah Vihear temple.

Politicians and the military on both sides are playing down the risk of fighting in the wake of the ruling, and have rejected reports that the border zone is being reinforced with troops.

Thai and Cambodian army commanders near Preah Vihear are said to be in hourly contact, in the hope of resolving any misunderstandings before they worsen. There’s even a proposal to ease tensions with football games between the rival troops — echoing the 1914 Christmas truce on Europe’s Western Front.

But many villagers are anxious. They’ve heard reports from Thai soldiers that more Cambodian troops have moved into the border zone. Meanwhile, local authorities have been building bomb shelters and drilling villagers to use them.

Ban Phum Sarol school has a new set of bomb shelters, a tangle of concrete bunkers and sandbag revetments in a shady grove of rubber trees behind the classrooms.

Ajarn Patchanee says the new shelters are welcome, but she fears they would give little protection against a direct hit. The school teaches 370 children, aged from 5 to 12 years, who have been practicing to take cover in case of an attack.

Ajarn Patchanee beside the school’s new bomb shelters, which are meant to accommodate up to 370 children and 20 teachers in case of an attack. Pic: Tom Metcalfe.

While politicians and the military try to defuse the threat of a new armed conflict, the Preah Vihear dispute remains a goad for nationalist sentiment on both sides of the border. Early this week Thailand closed access to the national park that surrounds the temple, citing concerns that patriotic protests could spark more fighting.

The last civilians allowed to visit the park before it was closed were protesters from the Thai Patriotic Network, a group often described as “ultra-royalist” which accuses the Thaksin government of selling out Thai sovereignty in a secret deal with Cambodia.

On Wednesday, the protesters had retreated to downtown Kantharalak, about 30km north of the border, where a handful of people stood vigil beside drooping political posters as patriotic songs played over a loudspeaker. They say they’ll march in strength to the park gates this weekend, and again on Monday when the ICJ ruling is due.

The closed gates at Khao Phra Viharn National Park, at the Thai border with Cambodia beside the Preah Vihear temple. Pic: Tom Metcalfe.

Some newspapers have reported that ultra-nationalism is taking hold in the Thai border villages. But none of the villagers I spoke to wanted to cast blame for the Preah Vihear conflict, and there was no sign of patriotic fervor in the villages closest to the disputed ground — no political posters or painted slogans, for example, and no more than the usual number of Thai flags.

But while there’s no evidence of nationalist unrest, several villagers expressed distrust and concern: distrust in the idea that a legal ruling from The Hague will change the heavily-armed reality on the ground near Preah Vihear. And concern that, if fighting does break out, their homes and families could once again be caught in the crossfire.

Tom Metcalfe is a freelance journalist and editor based in Southeast Asia.